Back in Action Reviews (1349)
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Overall rating

9.6/10 Excellent1349 reviews

Only the best products for Women, Men, Teens and Children... At Home, at Play & at Work. 24 years of putting customers first. We are a family firm and our stores are filled with products to make your aesthetic juices flow, and with long serving staff who really know what they are talking about. Originally formed with the sole intention of providing solutions to back pain, we have expanded to offer world class ergonomic furniture that spans pregnancy to old age. Along the way we’ve used our unique expertise to select and develop wonderful products, such as our own fabulous mattress, and our spinal health system The Mobiliser. We believe healthy furniture must be stylish furniture if it is to be widely used, so for over 24 years Back in Action has collected some of the world's most exciting furniture, big brands like Sealy, Stokke, Varier, HAG, Keyton and lots more, all chosen to nourish your body as well as your eyes. Come visit us online or drop into one of our 4 stores – London (Marylebone) , Bristol, Amersham and Marlow, and let us remind you what good service really means. NB: Back in Action now incorporates The Back Shop

Easy to use, cheapest and incredibly quick efficient delivery

I bought a Tripp Trapp high chair. It was the cheapest I could find and arrived within 2 days. Great service.

Back in Action is a truly amazing company!

I recently ordered a Stoke chair and some accessories. My experience with this company was fantastic! I did not want to pay on-line and asked to be contacted. They called me twice the next morning and left messages offering to process the transaction for me. When I reached them, they took care of the purchase in minutes and I was positively surprised when they said I would have all the items the next day. I didn't believe it could happen. So I was even more surprised when the next evening I got all the items delivered. I will use them again as soon as possible!

Great product with great service

I've only used the posture pack for a week or so, but I like it. I haven't noticed improvements in how my back feels yet, but I can feel that writing, and the way I sit while writing, feels nice.
Delivery was speedy and non-problematic too.

Overall, very good

My experience was very good from purchase through to delivery. My only gripe would be that the item was delivered in the packaging from the manufacturer and so given no additional protection in transit. This may be a very small quibble but, when I have paid a lot of money for an item, I want to ensure its highest re-sale value and expect to get an 'as new' product packaging and all.

Prompt delivery and high quality product

Received a good service in terms of prompt service and the product I ordered was of high quality and in perfect condition

Fast and prompt service

Wanted a stokke pram blanket, easy to order on back in action and emails kept me up to date in my order, really quick delivery service, would definatly use this company again.

Excellent service.

Excellent service.

I've ordered a number of accessories for my Stokke Xplory and have been very impressed with the service. The staff are very friendly and efficient, all items have been delivered quickly and prices are very reasonable.

Good, quick, fuss-free service

We ordered a Stokke TrippTrapp highchair from the Bristol store online. It's our second TrippTrapp (bought from the same shop in person two years ago where the staff was very friendly and helpful at the time) so we knew that it's very good quality and that it suits our needs. The chair arrived within two days, at no extra cost. Very happy with the purchase.

great service and products

We bought a Stokke Tripp Trapp and MyCarrier from Back in Action. Customer service was great, next day delivery was really handy, good value for money and products were exactly as we'd hoped for. Highly recommended on all fronts.

website and delivery were perfect, but...

website and delivery were perfect, but the product I got delivered was surely a wrongly manufactured product. I;m sure it was already sent back due to the malfunction (it was manually re-wrapped with tape and the website, istead of sending it back to the producer, put it back on the website and tried to sell it anyway.
the problem was not massive and I needed the highchair for my baby with urgency, but it was not a perfect prodcuct. There is an option to install extra safaty plastic flaps on the leg of the pushchair, but as the size of the holes underneath the highchair have wrongly been done, this option cannot be installed properly

Amazing Service!!! Good old traditional values, very helpful, efficient and sincere.

I contacted back in action about a second hand tripp trapp I bought, they didn't really need to help me as it did not show on their records, however they did and they got in touch with stokke and resolved my issue. I have since bought the harness from them and received it next day delivery. Fantastic Service!! I only wish I had just bought a brand new tripp trapp and all the bits from them in the first place as it would only have worked out a few pounds more and been a lot easier. I can not recommend them more as they have truly given me exceptional service and gone out of their way to help me. Thank you very much!!

Excellent service

Ordered my kneeling chair at 13.30 on the Monday and it arrived at 8.30 the following morning having been kept informed on the progress of my order all the way through.
The only slight problem was that I ordered a black one as that appeared to be the only colour available at the time and I received a red one. However as colour wasn't important and if I had a free choice I would have had either red or blue I actually got what I wanted!

Excellent Service

I bought a shaped pillow some years ago at one of the BiA shops, but it has begun to feel a bit tired. I ordered on on line and it appeared within two working days . Haven't slept as well for years!


Best price online and speedy delivery, but packaging could be better

The price and delivery time was by far the best I could find, but for such an expensive item I did expect the product to have some kind of protective packaging - there was nothing, so the original box is now scuffed and dented (not good from a secondhand sale point of view or for someone who likes to pass things onto friends in the original packaging. Even a plastic bag would have given some protection given if it was delivered in the rain...

fantastic service. Extremely quick and item as ordered.thank you for being so reliable.

this is a reputable company who clearly want to give a good service. My order was dispatched the same day I placed the order. Really pleased and would use them again.

fantastic service and delivery.

This was the third time I have used back in action and they continue to provide excellent service and prompt delivery. Would highly recommend them as a company to use.

If only all online shopping could be like this

Ordered a Stokke footmuff. The website is easy to use, competitive prices, good delivery and communication.Perfect! A personal feel to the shopping experience which should be commended.

Excellent Stokke stockist

An established shop with both high street and online retail - top class advice in store too. Not only are they one of the few stokke stockists that stock the full range, they are also often the most reasonable as far as price goes. Delivery is incredibly quick and if you are close to Amersham their shop is well worth a visit.. I've been back a few times for my stokke products. Probably be back again and possibly will look into their other products as kids seem to leave you with at least a bad back!

Excellent service

I chose to use this website over another selling the same products albeit at a slightly lower price because the reviews were better for back in action. I'm glad I did, they were excellent with very good communications and very speedy delivery. I would definitely use them again.

Brilliant product, brilliant service! Quick delivery. All round great service. Thank you.

The website was user friendly, easily found what I was looking for within a few clicks. Quick delivery time and great that the emailed me my order and how I could track delivery.
Overall brilliant service. I will be using again.

Thank you

Great and prompt service.

Really good prompt service and quick to contact me to correct a payment error (mine). So far the product also seems to be working for me which is a bonus!

Website misleading, product flawed

Your website is misleading in that all your prices are advertised before VAT, and the way you fail to flag this up clearly is almost a con. I do not deny that the fact that you have to add on VAT is there, but I had actually confirmed my order (which I did on line and therefore could not retract) before I realised that I should have added VAT. I accept that I still got quite a good price, but it was nowhere near as good a bargain as I thought I was getting when I placed the order.
One of the shoes I bought (there were 2 pairs of MBTs) is actually soiled, as it has a brown mark on it. As the shoes were a reduced price item I suppose I have to accept this, but it does demonstrate the pitfalls of buying things when you can't actually see and inspect the actual goods you are getting.
I will be very wary about buying from you again, as feel genuinely duped and hard done by.
Graham Howard

Lovely people let down by delivery company

I dealt with Tim at Back in Action, who was great. After speaking to him on the phone I popped into the shop to have a look at the items I wanted & then went ahead & made the purchase. Tim was very helpful, put together the package for us & placed the order for delivery the next day. I then received text & e-mail confirming the order & delivery. Tim also made sure the delivery company were told where to leave the order.
The issue was when the packages came it looked like 2 of the boxes had been just thrown & kicked about & one box was actually coming apart . Not great when you have just spent a lot of money! Luckily nothing seems damaged but the point is that's not how you expect to receive your goods!
So fault to remedy = ensure the delivery company is more careful.
Would have got 5 Starts if not for this
Overall - Good service from Tim / Back in Action. We love the product - Stokke baby chair & at a decent price & I would recommend Back in Action :O)

Appreciate MBTs and VAT concession are again available and efficient service

I was very concerned when it seemed likely that MBTs would cease business altogether as these shoes make a huge difference to my day to day mobility and comfort. I have been using MBTs trainers and sandals for several years. The VAT concession from which i previously benefited, with GP sanction, is obviously important, Another supplier could not offer this. Dispatch was swift and efficient despite Christmas.

Can't fault the service or the product - excellent.

I was looking to buy a Stokke Tripp Trapp high chair for my son and came across Back in Action by chance on a Google search. They were offering the product which I wanted at an excellent price and advertised delivery within seven days. It sounded too good to be true - I'm usually a bit sceptical about buying over the internet from companies which I haven't heard of before - but I took the plunge! The service was excellent. I received several emails confirming my order, when it had been dispatched etc. The items arrived just two days later, much faster than I had expected, by courier. I'm very pleased that I chose to buy from Back in Action. If I had bought the high chair from one of the big high street stores then I would have paid more and waited longer for the products. Thank you!

Brilliant from start to finish

We ordered a Stokke Tripp Trapp high chair from Back in Action, not a cheap purchase & so needed a lot of consideration before taking the plunge. Not only was Back in Action the most competitively priced, the little additions (such as extra tips about how best to use/set up the high chair) made for an excellent shopping experience which felt almost personal (as much as it can buying online). Delivery was speedy, with a company which gives you an hour slot so no waiting in all day &, although we haven't needed to use it, it appeared that Back in Action had good after sales follow up. Would definitely recommend this company.

Amazingly quick delivery and service!

I am so glad I ordered our Tripp trapp chair from Back In Action, just like last time it was delivered in super quick time, even over the Christmas period. Fantastic service and products, thank you very much.

Professional, fast, polite and very helpful, may their business grow in 2014, well done!

I sourced Back in. Action on the net and their prices for what I needed were very much cheaper than anywhere else. Next day delivery and no delivery charge after speaking to a very polite gentleman . Well done to Back in Action , I will definitely spread the word and most definitely use you again. It's great to know that companies like you still exists !! S ford

Excellent service

Our order was processed within hours of ordering online and arrived safely the next day. The staff in the Marlow shop have given us great advice in the past and are certainly part of the reason we recommend Back In Action. Couldn't recommend them highly enough.

Excellent on price and service

I ordered a Tripp Trapp on the afternoon of 20 December. I was kept up-to-date by email about the progress of my order and was able to easily track the parcels on the courier's website. They arrived within the specified one hour delivery window on the morning of 22 Dec. This excellent delivery service was free and in time for Christmas despite the storms and high winds. Well done.

Great item and fast delivery

We returned to buy another item from Back In Action and wasn't disappointed. Great item, fast delivery and reasonably priced. They also have a good range of products with top quality brands. Well done!

Fantastic service, delivery and price!

I ordered my first Tripp trapp chair a month ago and loved it so much we ordered another right before Christmas and amazingly the chair arrived with the same promptness as the previous one. Excellent product excellent supplier!

Brilliant ! Really helped me to sit more comfortably

I bought this back friend because I was suffering a back injury and was unable to sit for long ,even in a high high . Now I am able to sit even in a lounge chair andv feel more comfortable for longer periods. Very much needed over Christmas

Excellent service

Easy and straightforward to order on line. Item arrived very quickly and was packaged well. Can't fault the service and would definitely recommend. Will use this website again!

A must have for back sufferers

Speedy one-day delivery as stated by others. The back friend makes a huge difference and I am very glad I ordered it. I can now sit more comfortably and it is light and very portable so I am likely to take it with me when I go elsewhere. If you find sitting uncomfortable because of discomfort in your lumbar spine this seat will make a difference.

Good price, misleading delivery

Items great, and great price, but the "24 hour delivery" claim is misleading. It's actually a "Next Working Day if ordered before...." delivery service. I ordered at about 2pm on Thursday and the items were delivered the following Monday.

Best thing I've ever done!!!

Someone recommended this footwear to me and I was so grateful they did - my spine is crumbling and I am forever in pain I try to keep fit and walking is all I can do which due the pain was forever in the future until I purchased this footwear. The ordering was simple and easy the delivery was fast it has been a pleasant experience and I will definitely recommend and use this site again. Thank you!


Just got to tell you about the super speedy service I have just received from Back in Action. They have lots of goody's for people with health problems, will give you lots of advice and nothing is to much trouble for them. Next time you need to replace anything check the web site first. Only downside is their shops are to far away to visit.

Flawless delivery, flawless product.

Impeccable next day delivery, well packaged and extremely good value for money. Our Stokke high chair will be with us for years to come!

Good price, quick delivery

Best price found at the time for a Tripp Trapp and baby seat. Prompt delivery and product of good quality as expected.

Excellent package deal

I was impressed with the very competitive package deal for the Tripp Trapp chair. The website is easy to use, and the chair was delivered within two working days, in perfect condition. I would use them again!

Quality Service

Service was like stepping back about 40 years, where people actually cared about your business. There was every opportunity to obtain additional support (should it be required) throughout the process, so different from today's technological age of ring tones and push messages. Thank you - a pleasure.
....and yes, I am quite young at 48, but I do understand today's frustrations!

Great service

Great customer service when I rang them. Item arrived quickly (next day in fact) bit of a strange process where they write to you if you are not ordering the product for delivery to the address that your card is registered to that I had never come across before but the gentleman on the phone helped me with this. Thanks back in action!

Fantastic, quick service.

Have been blown away by the service of Back in Action; if only all companies were as dedicated and efficient. We have purchased a few items now and would highly recommend their products and delivery. We were particularly impressed with one staff member who contacted us and arranged delivery during 'closed' hours with our items arriving the following morning by 10am. 5 star service.

Prompt service

We ordered the Stokke pram for our new grandson, the service was excellent with the item dispatched next day and delivery the following day. Ordered Sunday arrived Tuesday morning.

Outstanding service and delivery. Bang on.

I needed the deliveries to be spot on an the expedited nature of the deliveries (a day after ordering) was exceptional. Good price point too - competitive with other retailers.

Official, hard-to-find Stokke products and spares at good prices

Having been given a second hand Stokke Tripp Trapp chair and borrowed a baby set from a friend, I purchased a number of accessories (harness, extended gliders and cushion) to complete the set-up for my baby. These things can be quite hard to find on their own but Back-in-Action had the full range and the prices were quite good too. The items arrived promptly in perfect condition and I liked the re-use of packaging (the external box once housed only harnesses) - much less wasteful and made just as secure.

Great product, excellent fast delivery.

A great product that already has made it possible for our little girl to be independent sitting at the dining table who is disabled. She loves her new Tripp trapp chair and she sits in a great position with her feet well supported for eating and craft activities. Many thanks for a great product.


Disappointed with product. The screw that goes into one of the black support bars doesn't go in properly. There are plenty of imitation products at less than half the price and I wouldn't have expected this from a top end purchase

Back in Action - fantastic service, massively recommend

Great service, always have items in stock, quick delivery. I have purchased the Stokke nursery range from them and continue to purchase from them 1 year later - highly recommend.

Absolutely Brilliant

From the ease of ordering to delivery, this has been a joy. I have to wear M.B.Ts constantly due to a degenerating foot problem, and since M.B.T UK stopped trading I have been at a loss as to where to buy them, Back in Action have been my godsend ! Although I got a pair of M.B.Ts in error (although I liked them enough to want to keep them ) the customer service has been excellent ! The speed of delivery was brilliant too. I will definitely be using Back in Action again !


Ordered a trip trap chair for my grandson from one address to go to another. The security check was speedy and professional. The chair arrived in Glasgow two days later to the delight of grandson and his parents. A most efficient service. Thank you . D. Davidson

Great price, service and website

Ordered twice from Back in Action - both times found the price to be unbeatable and the service prompt and courteous. Would not hesitate to recommend. Website is clear and informative - pleasure to deal with.


I recently purchased the Solke Tripp Trapp high chair from Back in Action. I must say that the website was so easy to use and navigate. I chose the high chair in white with marching white accessories and the pink cushion set all of which were in stock. Payment was easy with various options including paying over the phone if your nervous of paying over the net. Anyway I ordered all my bits and pieces paid online and to my surprise received my order the very next day. Outstanding service from a company that really does put the customer into customer service. Use with confidence.

Great prices and even better post sales customer service

LIke many have already mentioned their prices are very competitive and will generally aim to match any offers elsewhere.

However, what is of greater value is the post sales customer service which is where many web companies suffer.

I made a significant purchase of various Stokke items and at the last minute realised the colour selected was not what we had thought. Despite the item being en route they were happy to pick up again at a later date (when they were delivering a second batch) and switch for our preferred option.

Would not hesitate from using them again in the future even if they were not the cheapest.

Outstanding value and service

I bought a Tripp trapp new born set from back in action, because back in action were offering them for half the price. This was too good a deal too miss so despite no experience of this site I ordered it. I got an email instantly with my order on it, this was Thursday night. The next morning I received an email stating the order was being processed and by the afternoon I received another email giving me an interlink express tracking number.

I received the parcel Monday morning, in perfect condition. We are thrilled with the product which has made life a lot easier, and are extremely pleased that we got it and such a good price and so quickly. I will definitely be recommending this site to friends and family.

Many thanks


I orderd a Trip-trap high chair on line and it was delivered the next day. Delivery specified a time slot so I didn't have to hang around all day for the delivery. Excellent. I would definitely recommend Back in Action both for price and quality of service. Cannot fault them.

Excellent, fast service.

I ordered the Stokke Newborn pack from here as the price was excellent.
The product arrived very fast, in superb condition and was just as expected.
Back in Action are fab!

Excellent Service

This was the second time we as a company had purchased from Back In Action and on each occasion the service has been excellent. The website is so easy to use and our order and dispatch was confirmed by e-mail. We ordered before lunch one day and had the goods by lunch time the next. We did not expect such a quick turn around and the person requiring the equipment was so pleased. We would recommend the company and will certainly use Back In Action again in the future.

Best price, best delivery and free, great products

They price match, next day delivery for free over 50 pounds or so, products of superb quality. The place I buy all Stokke products for my baby

Great product - great price

Brilliant chair, perfect for my daughter and it helped that it was less expensive from Back in Action with no delivery charges and received the day after I ordered it. Very impressive!

Brilliant service, next working day delivery....Great Stuff.

Easy to order and a good choice and view of products.
Priced competitively.
Chair really comfortable and very good quality.
Happy customer

Back back in action

Thanks to Back in Action, I received my 'Backfriend' virtually the next day and was kept informed of it's progress by email at every stage. Very prompt and efficient and would thoroughly recommend.

Very good service from Back in Action

Ordered a Move 'n' Sit Senior from Back in Action which was delivered quickly at reasonable cost. I find the Move 'n' Sit very comfortable and ideal for getting the best sitting position. A surprise to me was that the Move 'n' Sit can be blown up easily by mouth and I did not reqire a pump.

great services quick delivery

That Stokke prams is very nice and quality stuff but expensive. We only think the black color material for The Stokke® iZiSleep is not the right color for that nice car seat. We don't have different choice we like the size and comfortable travel for ours child.
We recommend that supply and product for anyone.
Thanks for great deal.

Hidden Gem

Only place that had the items we required! Stokke products are hard to come buy and are expensive. Not only did Back in Action have them in stock, they were sent promptly and we are very very happy.

We will be returning.

Brilliant and Prompt Service

This site was offering the product at the most competitive price, however it didn't stop there the P&P was the cheapest, promptest and most reliable. The description and after sales service where the best I have ever experienced and quite frankly I have never come across anyone as good as these guys. Look forward to buying from you again.
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